FAQ

  • What is the processing/shipping time?

    Please allow 1-3 business days for processing. You will receive a confirmation email once your products have been shipped!

    Please be aware of global shipping delays due to the COVID-19 pandemic.

  • Where is my tracking information?

    We will send you an email with your tracking information as soon as we generate a shipping label for your order. If you have not received an email from us with your shipping details, please contact us to check on your order. We are open Monday through Friday from 8am to 4pm EST.

  • Who can I contact about my order?

    Please reach out to us through the Contact Us page. We will respond within 24 hours.

  • Are all of your products organic?

    We strive to sell organic products whenever possible. If a product is not organic, it is noted on our website, and it is cultivated without chemicals, or wild harvested. Our full-time staff is constantly testing our ingredients to ensure they meet our strict specifications and are free from adulterants and contamination. You may always request a certificate of analysis, organic certificate, and kosher certificate.

  • Are your essential oils therapeutic grade? Can they be ingested?

    The essential oils offered by Singer’s Boutique are 100% pure essential oils. Our essential oil line is suitable for aromatherapy, cosmetics, and for the production of body care products. Due to regulatory concerns, we are unable to recommend them for internal use. Pure essential oils such as ours are extremely concentrated and many of them are dangerous if ingested.

  • How are your products packaged?

    Our product packaging is designed to protect the high-quality botanicals inside. We use a variety of materials including glass, plastic, multi-layer bags, recyclable tin, and boxes to keep the herbs fresh.

  • Why do I have sales tax added to my order?

    Singer’s Boutique charges sales tax in accordance with multiple and ever-changing state laws. If you have questions about how that works, please see contact us on our Contact Us page.